Refund and Returns Policy

OVERVIEW

Thank you for shopping with United Homeo, a Homeopathic Consultant & Medicine Wholesale Retailer. Customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

General Policy

Due to the nature of homeopathic medicines and healthcare products, we follow strict quality and safety standards. Once medicines are sold, they cannot be returned or exchanged, except in specific cases mentioned below.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used medicines
  • Products damaged due to customer mishandling
  • Items purchased during promotional or discounted sales
  • Products without original packaging or invoice

Eligible Return & Refund Cases

You may request a return or refund only if:

  • You received a wrong product
  • The product was damaged during delivery
  • The product was expired at the time of delivery

In such cases, you must notify us within 48 hours of receiving the product.

Return Request Process

To request a return or refund:

  1. Contact our support team within 48 hours of delivery
  2. Provide your Order ID, product details, and clear photos of the issue
  3. Our team will review your request and respond within 3–5 business days

Returns without prior approval will not be accepted.

Refund Method & Timeline

  • Approved refunds will be processed via the original payment method
  • Refund processing time may take 7–10 business days, depending on your bank or payment provider
  • Shipping charges (if any) are non-refundable, unless the error was from our side

Replacement Policy

In eligible cases, we may offer:

  • A replacement product, or
  • A refund, at our discretion

Replacement delivery timelines may vary based on stock availability.

Order Cancellation

  • Orders can be cancelled before shipment only
  • Once an order has been shipped, it cannot be cancelled
  • To cancel an order, contact us immediately with your Order ID

Wholesale Orders

For wholesale customers:

  • Returns and refunds are subject to separate agreements
  • Opened or partially used wholesale items are non-refundable
  • Any damage or discrepancy must be reported within 24 hours of delivery

Contact Information

For refund or return-related queries, please contact us:

United Homeo
Website: www.unitedhomeo.com
Email: unitedhomeo@gmail.com
Phone: +880 1740 975598

Policy Updates

United Homeo reserves the right to modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on the website.